pk665 Privacy Policy

1. Who We Are

pk665 is an English-language online casino and sports betting platform designed primarily for Pakistani players, offering access to certified casino games, live dealer tables, and a full sportsbook covering PSL cricket, international cricket, UFC, boxing, football, and other major sporting events. We take the protection of your personal information seriously and are committed to handling all data entrusted to us with care, transparency, and in accordance with applicable data protection principles.

If you have any questions about how pk665 processes your personal data, or wish to exercise any of your data subject rights described in Section 9, please contact our Data Protection team at [email protected].

2. Personal Data We Collect

pk665 collects personal data in the following categories depending on how you interact with our platform:

pk665 does not collect or store full payment card numbers. Card payments are processed by certified third-party payment service providers who are independently compliant with PCI-DSS standards.

3. How We Use Your Personal Data

pk665 uses personal data collected from you for the following purposes:

• Account Management: To create, maintain, and administer your pk665 account, verify your identity, and provide access to platform features;
• Payment Processing: To process deposits, withdrawals, and refunds via JazzCash, Easypaisa, bank transfer, card, and cryptocurrency channels;
• Regulatory Compliance: To fulfil Know Your Customer (KYC), Anti-Money Laundering (AML), and age-verification obligations under applicable law;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct on the pk665 platform;
• Customer Support: To respond to enquiries, resolve disputes, and provide technical assistance via live chat and email;
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, enforce deposit limits and self-exclusion measures, and contact you where responsible-gaming concerns are identified;
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the performance and content of the pk665 platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and PSL-related betting updates where you have provided consent and have not subsequently opted out.

4. Legal Basis for Processing

pk665 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract with you (i.e., operating your pk665 account, processing payments, and delivering gaming services);
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC and AML obligations;
• Legitimate Interests: Processing necessary for pk665's legitimate business interests, including fraud prevention, platform security, and business analytics – where such interests are not overridden by your privacy rights;
• Consent: Processing based on your specific, freely given, and revocable consent – in particular for direct marketing communications. You may withdraw consent at any time by contacting pk665 support.

5. Data Sharing & Disclosure

pk665 does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent strictly necessary for the stated purpose:

• Payment Service Providers: JazzCash, Easypaisa, and other payment processors required to execute deposit and withdrawal transactions on your behalf;
• Banking Partners: HBL, UBL, Meezan Bank, Bank Alfalah, and card network providers as required to process bank transfer and card transactions;
• Identity Verification Providers: Third-party KYC service providers engaged to verify the identity and age of pk665 account holders;
• Game Software Providers: Licensed game studios and RNG certification bodies that require player session data to operate certified-fair games and resolve disputes;
• Fraud Prevention Services: Third-party risk management platforms engaged to detect and prevent fraudulent activity on the pk665 platform;
• Regulatory Authorities: Where required by a valid court order, regulator instruction, or applicable law, pk665 may disclose personal data to competent authorities.

All third-party service providers engaged by pk665 are contractually bound to process personal data only for specified purposes and to maintain appropriate security measures.

6. Cookies & Tracking Technologies

pk665 uses cookies and similar tracking technologies to operate core platform functions, maintain session security, and analyse user behaviour for platform improvement purposes. The categories of cookies deployed by pk665 include:

• Strictly Necessary Cookies: Required for login session management, security tokens, and basic platform functionality. These cannot be disabled without impairing core features;
• Analytical Cookies: Used to collect anonymised data on how users navigate the pk665 platform, including pages visited, session duration, and device type. This data helps pk665 improve page performance and user experience;
• Preference Cookies: Used to remember your language preferences, display settings, and responsible-gaming configurations between sessions.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the pk665 platform.

7. Data Retention

pk665 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and Identity Data: Retained for a minimum of five (5) years following Account closure to satisfy AML record-keeping obligations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming Session Logs: Retained for a minimum of two (2) years to support dispute resolution and regulatory audits;
• Customer Support Records: Retained for three (3) years from the date of last correspondence;
• Marketing Consent Records: Retained for the duration of your subscription to marketing communications and for two (2) years thereafter as evidence of consent.

Upon expiry of the applicable retention period, pk665 will securely delete or anonymise the personal data in question.

8. International Data Transfers

pk665 may transfer your personal data to service providers and data processors located outside your country of residence in order to operate the platform, process payments, and provide support services. Where such transfers occur, pk665 ensures that appropriate safeguards are in place, including contractual obligations on the recipient to protect your data to a standard equivalent to that required by applicable data protection law. If you would like further information about the international transfer arrangements in place, please contact pk665 at [email protected].

9. Your Data Subject Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pk665:

• Right of Access: You may request a copy of the personal data pk665 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data in your pk665 account;
• Right to Erasure: You may request deletion of your personal data where there is no longer a legal basis for its retention, subject to pk665's legal record-keeping obligations;
• Right to Restriction: You may request that pk665 restrict processing of your data in certain circumstances, such as while a dispute is under investigation;
• Right to Object: You may object to processing carried out on the basis of pk665's legitimate interests, including direct marketing;
• Right to Data Portability: You may request that pk665 provide your personal data in a structured, commonly used, and machine-readable format;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact pk665's Data Protection team by email at [email protected]. pk665 will respond to verified requests within thirty (30) calendar days. Identity verification may be required before your request can be processed.

10. Children's Privacy

pk665 employs age-verification procedures at the point of registration and during KYC review to prevent access by minors. If pk665 becomes aware that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account will be closed. If you believe a minor has registered on pk665, please notify us immediately at [email protected].

11. Security Measures

pk665 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pk665 servers;
• Hashed and salted storage of account passwords – pk665 staff cannot view or recover your password;
• Two-factor authentication (2FA) available to all Account holders;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the pk665 platform infrastructure;
• Data loss prevention (DLP) tools monitoring for abnormal data access or exfiltration activity.

Notwithstanding the above, no method of electronic transmission or storage is 100% secure. pk665 cannot guarantee absolute security and encourages you to keep your login credentials confidential and to enable 2FA on your Account.

12. Changes to This Privacy Policy

pk665 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. Where changes are material, pk665 will notify registered Account holders by email or via a prominent notice on the platform at least seven (7) days prior to the updated policy taking effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the pk665 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk665 handles your personal data, please contact us using the details below:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the pk665 website
• Response Time: Data subject requests acknowledged within 48 hours; substantive response within 30 calendar days

For formal complaints regarding pk665's data processing practices, you may also contact the relevant data protection authority in the jurisdiction applicable to your circumstances.